Frequently Asked Questions

Have Questions? We've Got Answers!

At SkinEthics Research Products, we believe skincare, haircare and online shopping should be simple and stress-free.

Here are answers to common questions about delivery, payments, product usage and returns.

1. Delivery & Shipping

Q1. Do you deliver across India?
We aim to make SkinEthics products accessible to customers across India. Delivery availability will depend on your PIN code and our shipping partners.
Q2. How long does delivery take?
Estimated delivery timelines will be communicated during checkout or after order confirmation, depending on your location and shipping service.
Q3. How can I track my order?
Once your order is dispatched, tracking details will be shared through the contact information provided during checkout, where tracking is available.
Q4. Are there any shipping charges?
Any applicable shipping charges will be clearly displayed before you complete your purchase.

2. Payments & Orders

Q5. What payment methods does SkinEthics accept?
Available payment options, such as UPI, debit cards, credit cards and net banking, will be displayed at checkout.
Q6. Is it safe to make payments on the SkinEthics website?
Payments should be processed through a trusted, secure payment gateway. We recommend confirming your payment gateway integration before publishing this assurance.
Q7. Can I modify or cancel my order?
Please contact our customer support team as soon as possible. Modifications or cancellations will depend on the order status and our cancellation policy.
Q8. Will I receive an order confirmation?
Yes, once the website's order notification system is enabled, customers will receive confirmation through the contact details provided during checkout.

 

3. Product Usage & Skincare Guidance

Q9. Which SkinEthics products should I use for my daily skincare routine?
We recommend keeping your routine simple.
Morning Routine
1 Exotic AHA Face Wash
2 HydraMoist
3 UV Blocker 50
Evening Routine
Suitable cleanser → HydraMoist Moisturizer
Because Exotic AHA Face Wash contains exfoliating acids, its usage frequency should follow the final product instructions and your skin's tolerance.
Q10. Can I use HydraMoist Moisturizer every day?
HydraMoist is designed for everyday hydration and can be applied during your morning and evening skincare routines.
Q11. How often should I apply UV Blocker 50 Sunscreen?
Apply sunscreen before sun exposure and reapply approximately every two hours while outdoors, especially after swimming, sweating or towelling.
Q12. Can I use Botanical Silk Shampoo on coloured or chemically treated hair?
Botanical Silk Shampoo is designed for gentle cleansing, particularly for dry, dull, coloured and chemically treated hair. Individual suitability may vary.
Q13. How often should I use Botanical Restore Hair Mask?
A suggested routine is once or twice weekly after shampooing. Apply mainly to the mid-lengths and ends, leave for the duration stated on the product label, and rinse thoroughly.
Q14. Are SkinEthics products suitable for all skin types?
Our products are designed for different skincare and haircare needs. Always check the individual product description, ingredient list and directions. If you have sensitive skin, consider patch testing before regular use.

4. Returns, Refunds & Customer Support

Q15. Can I return a SkinEthics product?
Returns and exchanges will be handled according to the SkinEthics Return & Refund Policy and applicable consumer rights.
Q16. What should I do if I receive a damaged or incorrect product?
Please contact our customer support team promptly with your order number, product details and clear photographs of the issue. Our team will review your request and guide you through the next steps.

Q17. How long does it take to receive a refund?
Refund eligibility and processing timelines will depend on the approved return or cancellation request and the original payment method. The final timelines will be stated in our refund policy.
Q18. How can I contact SkinEthics customer support?

 

You can reach us through the Contact Us page, official customer support email or WhatsApp.

Still Have Questions?
We're Here to Help!
Whether it's a product question, order enquiry or skincare concern, we're happy to guide you.
SkinEthics Research Products
Skincare & Haircare, Made Simple.